Questions? We’re Here to Help!
Our templates are built for simplicity and ease of use, but if you ever need assistance, we’re here to help!
How to Reach Us:
- Fill out the contact form below, and we’ll get back to you within 24 hours.
- Prefer email? Send us a message at info@owbstore.com, and we’ll respond as soon as possible.
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FAQs – Get the Answers You Need!
Have a Question? We've Got Answers!
Browse our most common questions below, and if you need further assistance, don’t hesitate to reach out—we’re happy to help!
Purchasing and Downloads
How do I access my purchase?
Right after checkout, you’ll receive an email with the file to download. You can also download it instantly from the confirmation page after purchase.
Is this a single purchase or a recurring subscription?
This is a one-time payment—no subscriptions or recurring fees! Once purchased, the template is yours to use forever.
Do you offer bulk discounts for multiple purchases?
Yes, we offer discounts for bulk purchases. Reach out to us for more details on bulk pricing.
What should I do if I entered the wrong email during checkout?
No problem! Simply reach out to us with your order details, and we'll resend the download link to the correct email.
What should I do if I didn’t receive the email with the download link?
Check your spam or junk folder, as emails sometimes end up there. If you still can't find it, just contact us, and we'll resend your download link.
Technical Questions
What should I do if the spreadsheet doesn’t work on my computer?
Ensure your operating system supports Excel or Google Sheets. If the issue persists, contact our support team, and we'll be happy to assist you.
Are your spreadsheets safe and free of viruses?
The spreadsheet is designed with no macros or third-party add-ons, purely running on Google Sheets or Excel functions only, to prevent any possible virus and third party access to your data.
Are your spreadsheets compatible with both Mac and PC?
Yes, our spreadsheets work on both Mac and PC, as long as you have the compatible software (e.g., Excel or Google Sheets).
Will I be able to edit the spreadsheets after purchase?
Absolutely! All templates are fully editable, allowing you to customize categories, colors, and settings to suit your needs.
Why are some tabs locked, and can I unlock them?
The spreadsheet is locked but does not have a password—it’s protected to maintain its structure and functionality. You can simply unlock them.
Do you offer tutorials or guides for using your spreadsheets?
Yes! Every template includes a step-by-step guide, and we've made them simple, intuitive, and easy to use—even if you're new to spreadsheets.
What’s included in my purchase?
Once your purchase is complete, you’ll receive an email with a download link that includes:
- A link to the Google Sheet
- An Excel file
How can I access the template again if I lose the download link?
No worries! If you lose your file, simply contact us with your order details, and we’ll resend the access link to you.
How long can I access the template after purchase?
Forever! Once you download it or make your own copy, you'll have lifetime access and can use it whenever you like.
Can I use the templates across multiple devices?
Yes! Once downloaded, you can access and use the template on devices that supports Google Sheets or Excel.
What should I do if I need help or have questions about a spreadsheet?
Our support team is ready to assist you! Reach out to us via email or through our support page, and we'll help you as quickly as possible.
Are your spreadsheets compatible with all versions of Excel?
Our spreadsheets are only compatible with Microsoft Excel 2024 and Excel 365.
Updates and Upgrades
Will I get updates if I purchase a spreadsheet?
Yes, if we release any updates or improvements to a spreadsheet you've purchased, you'll receive a notification along with a free download link.
Do you charge for updates?
No, updates are free for existing customers. You’ll only be charged if you purchase a new or upgraded product.